ICT Skills-Industry Matching in Davao City
By : CEMPRON, MD., GEMENTIZA, HE., GORRO, JA., NAVALES, SMC., REYES, AG., TALABOC RI.
The growth of the Information and Communication Technology (ICT) industry in Davao offers vast opportunities especially in call centers, medical transcription centers, software development, Information Technology (IT) outsourcing, multimedia and gaming, data animation, and engineering and design. However, in spite of these high job opportunities, concerns and doubts about its development and sustainability have been raised as the industry faces difficulties in meeting the demands of the markets, specifically in the city’s ability to supply skilled workforce.
This research study was conducted to determine if there exist a mismatch between the level of competence of the human resources and the extent of need of the ICT industry in Davao City.
The research was conducted at the eighteen (18) companies from the sectors of the ICT industry in Davao City. The respondents included the human resource representatives, administrative officers and/or immediate supervisors of the ICT employees. The study employed descriptive-comparative method research. The research instrument used was a questionnaire. The statistical tools used were descriptive statistics and T-test for the variables.
Based on the findings, most of the employees of the ICT industry in Davao City are female, with ages ranging from 20-29 years old. Moreover, most of these employees are graduates in information technology related education, technical and medical related courses.
The overall assessment of the study showed that there is a mismatch between the level of the human resources and the extent of need of the call center and IT outsourcing sectors, in terms of employability (soft) skills and non-technical attributes. Moreover, in terms of managerial skills, there is also a mismatch between the level of competence of the human resources and the extent of need of medical transcription, multimedia and gaming, and data animation sectors. On the other hand, in terms of IT literacy, IT technical skills, and customer service skills, the level of competence of the human resources matches with the extent of need of all sectors of the ICT industry in Davao City.
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